Refund Policy

At Choco Raw, customer satisfaction is our top priority. We are committed to providing high-quality products and ensuring your complete satisfaction with your purchase. However, if you encounter any issues with the products received, our refund policy is as follows:

1. Conditions for Accepting Returns

• You can request a return within 3 days from the date of receiving your order.
• The product must be in its original condition, unused, unopened, and with all original accessories and packaging.
• A receipt or proof of purchase must be provided with the return request.

2. Non-Returnable Products

• Opened or used food products.
• Discounted products or items on special offers (unless they are damaged or defective).

3. How to Request a Return

To request a return:

• Please contact us via email at [info@chocoraw.co] or through the contact form on our website.
• Kindly provide your order number, product details, and a photo (if possible) showing the product condition.

We will review your request and respond within 2–3 business days.

4. Refund Process

• If your return is approved, the amount will be refunded to your original method of payment within 7 to 14 business days.
• Refund processing time may vary depending on your bank or payment service provider.

5. Return Shipping

• Customers are responsible for the shipping costs of returned products unless the return is due to a mistake from Choco Raw (such as receiving the wrong or damaged product).

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Contact Us

For inquiries or assistance regarding returns, please contact us at [ info@chocoraw.co].